The lady I spoke to on the phone and when I came in was extremely thorough in explaining all I needed to know. I was quite stressed and in a big rush as due to some things, I packed a whole ensuite room and two kitchen cupboards that morning and was due to work at 5pm. I hadn’t even booked a van. She worked very well with me with how I was that day. She was cheerful, friendly and polite too.
Very attentive and made to feel very welcome.
Process was easy.
The team (Andra, Dave & Christina) make it such a smooth and stress free process. Explained the process well and the best options available for my particular needs and length of stay.
very very helpful to me. Gave me all the information I needed for me to get a storage space for what I needed it for.
Appreciate the online booking with flexibility to move dates and the price being held. Really worthwhile coming in and discussing face to face with staff. Would not otherwise have understood fully about the insurance. Your insurance is expensive. Double what I actually paid. David was really helpful ... nothing was too much trouble. Found a different room that was cleaner and slightly wider and shorter which was better for my possessions.
At first i was a bit sceptical as ive only dealt with one other storage company and only found out about big yellow upon driving past to somewhere. Once enquired, a member of team at the Orpington branch got in contact and his mannerisms was very perfect. Good sense of humour, made me laugh, made me feel at ease and his customer care right upon going through with obtaining the storage was excellent. In all honesty this is the best customer service i have experienced to date.
My reservation for a unit was dealt with swiftly and easily. The booking process was clearly explained to me and moving my items into the store was smooth and without difficulty.
It was all clearly explained no reason for questions, nice helpful staff.
Christina is a person i wont to employ she was thorough in every aspect of your business.Top marks.