Customer reviews for Orpington Self Storage

Dan was absolutely amazing with all my queries explained and my mind at ease for the start of using The Big Yellow Self Storage facilities. So a huge thank you Dan. Dave helped us today with the last few bits that needed signing for and it was a very small transition to the start of placing our items into the rented storage space. Looking forward to decluttering. Many thanks for all your help today, Dave Both of you guys have helped us out even with a silly questions. Thank you again for all your help.

Was lovely being served by Dave today . Very friendly efficient and explained and showed me how everything works with so much patience. Great customer service

Excellent service by Dan at the Orpington branch.

Great staff in store!

My wife and I were looking for a good reputable Storage company to tend for our storage whilst forthcoming essential house improvements are to be carried out in our home. We've never used or relied upon a commercial storage firm to look after our personal items before - so this to be a first time. So pleased at our first enquiry to know we can totally rely on Big Yellow Self Storage, Cray Avenue, Orpington, Kent. We made our enquiries with a visit to the site /presentable modern reception office ( Saturday 4/2/23), SO very helpful and informative. We thank you BHRIN, you are a real gentleman, your very polite, courteous, knowledgeable guidance and understanding help was absolutely brilliant 👏.You are an excellent member of staff and asset to your company. We purchased some container boxes for our needs, excellent quality products on display in the reception office. Container boxes of all varied sizes.(in strong robust cardboard or plastic), tapes, marker pens, packaging materials etc. A large modern but fairly recent established storage business. A modern, spacious, very clean, hygenic, airy, warm and dry, but ventilated facility well lit throughout the whole building. A range and choice of lockers of various sizes to accommodate watched 24/7 by the security tech.in and around the building.Good wide efficient loading lifts that connect from the loading bays ( ground floor) to a few upper levels, with well routed corridors and rather chic but safe smooth flooring to assist wheeled loading trolleys of different sizes to be pushed /pulled with ease. Easily accessible loading bays connecting car park next to the welcoming and presentable reception office, and a good car park and entrance to cater also for the disabled too! The Big Yellow Self storage building stands out with its yellow exterior decor and is accessed of the busy Cray Avenue in Orpington. It is very close to St.Mary Cray railway station 🚉 ( network South - east). Nearest TFL bus stops- (Northbound - Stop SJ Nugent Retail park) and ( Southbound - Stop SH Stanley Way) Nos. 51,273,661,B14,N199,R1,R11,S31. I personally trust this company and site to safely store and to look after your personal belongings, especially if you are going through any domestic changes, major house improvements, any other upheavals! The prices very reasonable too with insurance cover up to £3,000 for your contents in storage. Once again thank you BHRIN, for your very professional and kind help, and qoute...nothing was too much of asking, well done 👏. Best regards to all at Big Yellow Self Storage Orpington and a pleasure to do business, thanks for your brilliant help. Rating 10/10 Excellent. Chris. Revisited on Tuesday morning 30/9/25. Once again I was totally delighted and so happy with the brilliant knowledgeable service given by Dan and Lillie. Thanks so much to you Dan for your guidance in our purchases from your reception office and shop. Very pleased with the products we bought to serve our needs back home. Great quality pack of boxes and a plastic container suitable for paper content. This reputable storage firm in Orpington definately worth checking out for storage long and short term, the facilties here I've seen for myself...'top notch'; but most of all Dan and Lillie only to happy to help with any of your enquiries...in my view they deserve my highest praise. 👍👍As with my previous review, directions, public transport ( near to St Mary Cray railway 🛤 Station network South Eastern) still same no change. Good safe parking here ( ♿ disabled parking, accessible entrance very modern, and a toilet if needed). The site under high security surveillance camera inside and outside. My rating still same as before...10/10, A1. All the best Dan & Lillie...Chris.👍👍

Neat, clean and plenty space. Dan was very helpful and patient while answering all the questions.

Shout out to Lily and Dan!

Dan and Lilly were so friendly and helpful! Great customer service and very knowledgeable! Process was easy and straightforward

Brilliant service brilliant people. Real help when we moved. Will use again

We had a relatively complex move due to my sister having to go into a care home and my family being dispersed around the UK. The team at Orpington made this so easy for us, were so pleasant and helpful so thank you! I would also like to say thanks to the Swindon branch for helping me with identification and T&Cs enabling us to move my sister's belongings into Orpington. All in all just a brilliant experience from a brilliant team.