The service and package is unrivalled. The out of normal hours access option is very useful. Staff were friendly and very helpful. Overall a great customer experience.
I did get great service and it is easy to use, the young lady [Laura] who explained it all and showed me the storage spaces was first class
everything as expected for my first use of storage facility, except that having checked in online the time taken at reception was too long (30 minutes) and too regimented. you need to sort out contract that insists you can use my details for 'marketing purposes' but not allow me to say no.your rep said that it would not be used so why make it a contract wrecker (and not shown to me until after money taken!)
Got a few quotes but what made us go to Big Yellow was the staff at Orpington especially Sebestian. Customer service does matter.
Great service. Helpful and friendly staff. Easy procedures and good security.
We booked a small room at short notice when our completion date was delayed. The facility is clean and bright with great access and security. The staff are knowledgable and friendly and we feel it is an outstanding service at a great price.
Easy to find, with helpful staff it was simple to set up an account here. Unfortunately there was a level of misunderstanding over access hours, and as a result myself and friend have walked to the depot to find it closed.
staff were very friendly, helpful and knowledgeable. Helped keep me calm on such a stressful day with her friendlyness.
I think the staff are so very helpful and the manner so pleasant.The storage area very clean and tidy.
Great and very proffesional staff who went out of their way to advise us and make us feel we are valued customers. From the first phone call to the staff in store cannot praise enough, for helpfulness, attitude and good old customer service.