very good, explained and shown to me very well which made it easy for me to understand
Julia
27 Feb 2020
very good, explained and shown to me very well which made it easy for me to understand
The initial reservation was very easy and I think the website is very user friendly however we have stored with the company for years but I dont recall that the paperwork being so onerous. The person who looked after us at the reception desk was extremely helpful but it still took a long time to register, sign forms,etc etc despite that I had check-in online the day before.
It was some of the best customer service I have ever received. It’s rare these days. Charlotte and Charlie were so nice and took their time to explain everything to me. I was super-happy with the server and the team at Oxford are a huge asset
Friendly staff, good facilities.
Jamie was helpful informative knowledgable and got us booked in efficiently
No Problems whatsoever.
The help and assistance from the costumer service team was superb. In particular I would like to thank and recommend Daniel for his amazing work. I will certainly use Big Yellow again, and recommed it to my friends.
Straightforward and free of stress. Any inquiries were answered promptly and politely over email, and changing account holder details was a breeze. On move-in day, Charlotte was extraordinarily friendly and helpful.
Everything was very easy and straight forward. Very professional service.
Really easy to understand, Jamie was super helpful and made the process easy.