Customer reviews for Oxford Self Storage

All elements were well managed by very helpful people. This included he various warnings and prompts by email and telephone. However, one issue was in the final email checklist. Bringing photo ID and method of paymet were straightforward. The final point about arriving one hour before store closure did not trigger any urgency in me as I had previously (incorrectly) perceived that the Oxford branch was open until late; 8 or 9 o'clock. The telephone prompt served as a good correction; however, I was then put under immense pressure to achieve the desired time. I suggest that rather than putting "arrive by one hour before closure" amend the advice to read "arrive by 5.00 PM." This is because your 'one size fits all" arrival advice does not trigger a time reminder. Site-specific advice will mitigate this error.

The overall process was very smooth and easy! At the site, Stephanie was lovely and very helpful, so moving in was quick and pleasant.

The initial phone call I had with a representative was very helpful and the staff in store were friendly, however a little disorganised

All of it was fantastic. Friendly, flexible and efficient.

It was fast and painless.

The person in charge (Sergiu) was very kind, competent and helpful. Everything was handled well, quickly and to my satisfaction. Previous contacts via e-mail were always very satisfactory.

Charlotte delivered exactly what she had promised over the phone when I arrived at the store - a Manager and organisation that deliver on what they say - this is very refreshing!!

I dealt with Charlotte on the phone and then personally when I went to the Oxford warehouse, both myself and my wife thought she was simply fantastic, she did everything quickly and efficient and explained everything very clearly.

I was so happy with the speed and efficiency with which my initial enquiry was dealt with - all information I received was relevant and helpful, and I appreciated the flexibility offered (i.e. to reserve the space until I decided whether or not I would indeed move my things in) so much.

In my experience the whole process was so easy, it took the hassle away from the added stress of moving home and having to find somewhere price competitive and also somewhere safe and secure for my furniture. Would definitely recommend The Big Yellow Storage to anyone and would use them again in the future.