I dealt with Charlotte on the phone and then personally when I went to the Oxford warehouse, both myself and my wife thought she was simply fantastic, she did everything quickly and efficient and explained everything very clearly.
I was so happy with the speed and efficiency with which my initial enquiry was dealt with - all information I received was relevant and helpful, and I appreciated the flexibility offered (i.e. to reserve the space until I decided whether or not I would indeed move my things in) so much.
In my experience the whole process was so easy, it took the hassle away from the added stress of moving home and having to find somewhere price competitive and also somewhere safe and secure for my furniture. Would definitely recommend The Big Yellow Storage to anyone and would use them again in the future.
The query was handled very swiftly and efficiently. It had been going on for months that I needed to move my things into storage but never had the time or resolve. Then I found a place in Bangor at half the price but decided it was too far to have to drive (on multiple trips) to move my stuff or get access to it. I think I got a very, very good deal, all things considered. The young lady who dealt with the request over the phone, plus the young lady who was in the office on the day I moved in (Stephanie) were exceptionally professional and helpful.
All staff were clear, welcome and helpful
Totally the best
I was amazed how quick and stress free the branch responded to my online request. Communication was swift and all options were discussed at the onset with no hidden charges as some often come up with. Particularly the assistant branch manager Stephanie Purnell who dealt with us throughout. Stephanie was very professional, knowledgeable in the trade and offered all assistant within the context of Big Yellow operation code of conduct. She deserves more than a pat on the shoulder.
My initial call was handle by James. He was very polite and explained the process extremely well. He has continued to be very pleasant and helpful.
Very cirtious received a phone very soon after my initial enquiry Stephanie was very helpful
James and Stephanie have been incredibly helpful. The level of customer service skills displayed have been commendable.