Initial inquiry was over the website. Had a polite phone call from Ben saying any question just give him a ring. Ben was very informative and helpful on the day we moved stuff into the storage unit.
Ben was extremely helpful at sorting out my query
- Very smooth, digital workflows. Extremely practical - Was a bit annoyed by the constant follow up but it was done professionally - Attempts to upsell suggest well-trained staff, very professionally done - very very well run business guys. I hope you are making money, you deserve it - Only :-( I have is access hours - I think the standard offering should include evening hours, the value proposition would then be absolutely perfect at minimal cost to you
It was not clear to me from the website what type of padlock (i.e. strength of padlock) was required to secure the room. This was explained when I arrived. I think the information on the website could have been clearer.
The initial enquiry was handled very efficiently and in a friendly manner by James and the whole team were very good at reminding us of what was needed for check-in and the website was easy to use.
Good
They were very prompt in response to my initial enquiry. Friendly and informative. The whole process was smooth.
Babul who was at reception who guided me and my partner was very informative and very clear on how the facilities works along health & safety/security etc. We felt very much at ease knowing our storage will be safe.
Communication throughout the process was quick, easy, friendly. On my day of arrival the team was kind and understanding, given my stressful circumstances. When I finally arrived at Big Yellow, Babul (Khan) was fantastic; I probably wasn’t the easiest customer but he was patient and very helpful, even made me a cup of coffee, and in the end it I left in a much better mood than when I arrived! You don’t say that too often do you? Great experience all around, thanks team.
very good service and very attentive and informative