Stephanie was very professional Nothing was too much for her She showed me and explained everything properly. Very polite and welcoming Great customer service. Easy to communicate by phone and email. Thank u very much:)
My initial enquiry was handled well by Charlie who helped me arrange a unit, paperwork because I am out of the country due to the difficult circumstances, and a price breakdown. He followed up with me as agreed the next day.
Everything was explained clearly on the websites, and all additional questions were answered quickly and easily both over the phone and in-person.
I finally chose Yellow for price and name. Online Stephanie gave me good information and was really helpful. In reception when I went in to fill in the forms and pay and so on I was met by Charlie - what an ambassador for your company. He had that perfect blend of cheerfulness, friendliness, and professionalism. I asked so many questions and he answered them all, very knowledgeable. I have worked in the service industry (event management, retired now) and the sign of someone who loves their work is that when they hear the same question for the hundredth time they react as if it is the first time it has been asked. The facility is modern, clean, well it, and secure, with friendly and helpful staff - what not to like?
Jason was really helpful under tough conditions being unstaffed during Covid19, he was doing an great job and a credit to big yellow.
Jamie at the Oxford storage was great- clear and friendly, exactly what I needed after a day of moving house
very good, explained and shown to me very well which made it easy for me to understand
The initial reservation was very easy and I think the website is very user friendly however we have stored with the company for years but I dont recall that the paperwork being so onerous. The person who looked after us at the reception desk was extremely helpful but it still took a long time to register, sign forms,etc etc despite that I had check-in online the day before.
It was some of the best customer service I have ever received. It’s rare these days. Charlotte and Charlie were so nice and took their time to explain everything to me. I was super-happy with the server and the team at Oxford are a huge asset
Friendly staff, good facilities.