Facilities were the usual high standard, and Stephanie at the reception desk was extremely pleasant and helpful. Stephanie helped me choose the unit and dealt with the paperwork efficiently.
Nate and the team at big yellow oxford were extremely helpful in handling my storage in what was a very stressful move. They made it very easy to remotely arrange it from London.
Firstly because of your recommendation regarding people (Darryl + 1) to collect and deliver. Both great! Secondly because of the reception at the store by Stephanie - highly competent and efficient p a very nice personality, and able to answer all my questions.
I have used big yellow a couple of times and always find the moving in easy and the staff are friendly and always happy to help
pleasant helpful staff, Nate dealt with us explained everything thoroughly
I gave this score as the staff on the main customer service phone line were extremely polite and helpful. On arrival at the Oxford depot on the Horspath Estate I was met by Ben, who was very polite, friendly and helpful. I also met his colleague Nate who to was very polite helpful and friendly. They both have made my first experience at Big Yellow Storage an enjoyable one and I will definitely recommend to all that require storage in the Oxford area to use The Big Yellow. Both Ben and Nate are a credit to The Big Yellow.
Easy to coordinate with the facilities in London (north kensington) and Oxford. Staff were very friendly and helpful
Extremely easy to book space and the support of all staff members was excellent.
Very friendly service and Ben was very helpful and was very articulate in going through all the documents and letting me know what I needed to do to gain access. Thanks
My first impression of Big Yellow was made when I needed a last minute storage solution after having to relocate temporarily, Big Yellow had a storage unit available even though it was the day before I needed it, they even offered me 50% off storage for the first 4 weeks and a refund for any of the remaining days on the contract after I close up. Dan made a follow-up call to me to make sure that everything was ready to begin using the unit, he was very polite efficient and knowledgeable. When I arrived at Big Yellow I was greeted by Dan and James who made we very welcome offering me a cup of tea while we went through the contract (Much Needed Cuppa!). The paperwork was completed swiftly and I was able to move my items into the unit quickly, Dan and James answered all the questions I had and were very helpful in understanding the procedures and details of the storage use. When I was done filling the unit James offered to call me a taxi, which was exactly the kind of service I needed to get back to the center of town and catch my train. When I returned to Big Yellow to clear out my unit I was greeted by Nate and James who were again both very friendly and actually took an interest in my life and situation, the move out was just as efficient and I even got a substantial refund as I left earlier than the contract end. Overall I would Highly recommend Big Yellow to anyone who needs a fast and efficient service by a quality team who are switched on and engaged.