Charlotte was very friendly and very helpful with all my enquires and concerns and put my mind at ease with regards to storage and payments
Mechelle
25 Jul 2017
Charlotte was very friendly and very helpful with all my enquires and concerns and put my mind at ease with regards to storage and payments
excellent staff who have been very helpful, right from when I called to,get a quote the young lady Was able to advise me what size unit I would need to the day of moving my sons stuff in when a very friendly chap helped us sort out the paper work.
Efficient, to the point, helpful, friendly team.
Excellent customer service. Ben at the Oxford store was terrific - explained everything clearly and helped with my 'upgrade', realising I needed a larger container, without fuss. Really impressed. Friendly and welcoming service all round.
All staff I spoke to were extremely helpful and friendly. Setting up the storage room was painless. The room size descriptions on the quote page were incredibly helpful.
It was very easy pleasent experance, customer service very good! Nate checked me in.
Staff very knowledgeable of customer requirements, saved me money as I had gone for a space that exceeded my needs by a long shoot.
easy online check in but i wasnt informed that as a 1st time customer i had to be there befor 6pm to register .spoke to the help desk and they were fantastick phoneing the local store manager and he sent down a member of staff to let us in ,great customer service
We had a lot of issues along the way with moving all of my belongings into a secure storage, and Big Yellow was extremely flexible when it came to helping to get everything into the room, as well as even staying open late to accommodate us. Best service experience I have ever had. Special thanks to Nathan from Big Yellow Storage Oxford for everything he did for us, for staying at work later and helping us through everything, all whilst being very friendly.
The man who dealt with us was lovely - explained everything in great detail, was very accommodating and very helpful! Plus the process was very easy and I'm happy that my belongings are in good hands.