Customer reviews for Portsmouth Self Storage

Everything went well

She was very helpful 5 star

I booked on line, which was very easy. Then Rob phoned me a week before with additional information and a general check in. Amy was brilliant at reception. The only thing I thought was slightly negative on the day was that the check in was an extremely long process since I actually had done it on line. In the middle of move day (which took 12hrs in the end) it could have been shorter, but otherwise happy with the service.

Quick and Simple

Staff were informative and flexible

Initial follow up call from Cheryl at Portsmouth was perfect - friendly and very informative

Cheryl @ portsmouth branch was amazing and so helpful throughout the whole process, she has been a diamond and is a massive credit to the team!

It was really easy. I reserved a place online, then checked in online before I moved in. I also got a call from the store to confirm details and when I got there, they all helped me out. Cheryl helped me get my contract done and it was quick and easy.

I do not think the quote system online is helpful to customers. I would rather receive my outright quote whilst booking online not have someone call me up later to explain all the additional costs. However process of booking online and moving in to storage was easy for customers.

It was a little confusing trying to figure out which locker was going to fit all of our stuff but once that was sorted it was such a good experience, the big yellow staff really went out of their way to help us with all of our difficult requirements.