certain aspects disappointed me.
William
5 Apr 2017
certain aspects disappointed me.
Erin was very helpful, and also very happy and friendly on arrival.
Friendly, helpful staff with clean secure facilities
Erin was brilliant from the start, she explained everything and nothing was too much trouble.
Friendly and professional greeting and everything explained very clearly. Security good and easy to use. Website gives a lot of good information and makes reserving a space easy.
Friendly staff
The pricing is not clear at all. You think you will be paying a certain amount per week, yet there are numerous add-ons which makes the prices 3-4 times higher. This might be the same across the industry, but BigYellow would do good in making this A LOT clearer.
I had service with a smile.very friendly staff and helpfull went through everything with me.made sure i was happy with the size of the unit.made sure i understanded evertything and went though everything with me and made sure i understud everything left there very happy with the service.charlie lovey lady.
Great contact from the start... phone staff and in store staff extremely friendly and knowledgeable. Email confirmation and checking in online excellent.
Although happy with the price and facilities the inclusion of hhe payment for insurance was a bit sneaky. Nor mentioned at all during first contact.