On arriving at the Big Yellow Self Storage i was welcomed by a friendly young lady on reception. She was very helpful and explained everything i needed to know. She told me about everything i was signing for and then showed me to my unit. The unit was a comfortable size for what i needed and now i have my own pass number to get in to the building when necessary.
Very helpful Staff. great regarding urgent late night access. nice clean facilities.
just to be served by the lady on the counter was worth the visit. She made a very stressful time enjoyable. Thank You.
Fabulous from beginning to end. Kelvin explained everything simply for me.
Great facility. My only criticism is that the trolleys aisle widths only allow for the trolley which made it difficult to coordinate the goods being loaded into the store. Can't fault anything else and particularly the security staff who were incredibly helpful and friendly.
Why did I choose Yellow storage in Portsmouth above another local company who had offered me the same space cheeper. Simply because of the great staff. Thank you. Moving is stressfull and I really had to find the cheepsest but the staff here helped in every way possible and always happy even on a Sunday morning. The building is local and with easy safe access.
Kelvin was brilliant - he took me through everything carefully and he was also very understanding given that my Mum had recently passed away and I was storing her possessions in self storage. He went out of his way to ensure everything was taken care of both beforehand and on-the-day. A truly 10/10 customer experience. The on-line check-in and regular email updates were spot on too.
We were helped to choose the storage room size we needed, and taken through the paper work by James. He was helpful, friendly, courteous and efficient. I am impressed by the organised and user-friendly style of Big Yellow.
An excellent facility for us moving back to the UK from France. Easy to arrange, easy access to the Ferry Port. The facilities are superb. Nothing is too much problem and the staff are both friendly and very helpful. The storage room was just right, dry and secure and has taken the worry off of where to place furniture while co-ordinating a European move back to the Uk. Thanks and A Happy Christmas to all at Big Yellow Portsmouth.
Very impressed, but with the unit itelf, and the standard of customer service - happy to recommend