Karl was fantastic, over the phone initially and then in person when we went in. The storage is so clean! Wonderful. The floors and units are clean, nicely painted walls, all looks and feels good. Also am pleased about the security.
Quick and easy process. Good site. Friendly staff (Karl)
Upon visiting the Big Yellow branch in Reading, I was welcomed by Karl Nixon who was excellent in explaining everything about the process and running through what needed to be done to get me quickly assigned a storage room that met my needs.
Both Karl and Michael were extremely helpful, polite and patient with us when going through all the paperwork, and allowing us to change our minds at the very last minute as to size of storage. I was also impressed at how positive they were about the Big Yellow company itself and the directors.
Efficient friendly helpful
Excellent facilities and brilliant staff
This box is annoying on this survey
Professional service by your staff (Karl) who took the time to ensure all our needs were met and that we were completely satisfied. Great service from a very likeable and professional individual
Very good service from Karl
Very friendly, handled in a proffessional mannor. Explained everything from the terms to price breakdowns and offers etc. Was very well informed.