Customer reviews for Reading Self Storage

From the moment I first called your company I knew I had chosen the right people to handle my storage. Friendly call staff and helpful and jolly lads Jason and Johnny when I made my first visit to the Reading Depot. Your young lady Anna was excellent and very efficient. The facilities were super clean and very orderly designed. The charges were good value for money. I have used storage companies before over the years and found Big Yellow Self Storage Big in service and far superior to any others I have experienced. Well done everyone for making my stressful move that little bit more bearable. Cheers to all your fab staff. PS Your box packages were again well thought out and we used just about everyone for our move. Great value for money once again.

Used Big Yellow Reading when moving flats from London. Staff were amazing, helped us feel relaxed, very calm and professional. Completely understood how stressful moving flats is and helped us through every step of the process, just like having a friend to guide you through. It is no exageration when I say this is probably the best customer service I have received anywhere, ever!

Staff very friendly and welcoming, explained everything well. Very few criticisms, except that the room itself was not particularly clean (hence I only rated the 'Store Environment' average), and contained support pillars, though in fairness we were offered the option of switching to another if necessary.

Good location and very easy to use. Staff were excellent and made the storage experience easy!

The access and security set up both in and out of the facility are superb and very convenient. Was expecting a clear 50 sq ft room free of any obstruction but found part of the building structure passing through my storage space which reduced my ability to fully utilise the space, but did manage to fit everything in :). Was not clear that I had to provide my own pad lock so had to buy an expensive one.

Friendly staff and fully understanding of my storage requirements. 50% off brilliant!! I do recommend.

The website doesn't give an accurate indication of the number of boxes you can get in, in my opinion. It's very hard to visualise the space you'll need but this is hardly BY's fault. Although they will allow you to move to a smaller or bigger space if you find you need to, the thought of moving everything again after four days of driving 80 miles and loading/unloading didn't appeal to me. Moral of the story: make the best guesstimate you can of what you'll need and live with it. Great service overall.

The service is great, very good friendly staff and easy to access. If I have one problem it would be the condition of the customer toilets. I am in the practise of waiting untill I get home now.

The guy who helped in on Sunday 22/04/2012 was absolutely great. Nice customer service

The staff were very helpful, facilities are excellent & security seems great. The only downside is the access hours as someone who works 8.30 to 5.30 5 days a week the only time I could access the site was weekends.