Rebekah and Tom have been very understanding and accommodating - our house sale was delayed over a period of a month and I had to rebook our removals to storage several times. This was never a problem and they dealt with the whole booking and moving process in a very professional and pleasant way. I chose Big Yellow because it was the nearest storage centre to me, but the lovely staff make it a great option.
Very attentive and helpful in getting everything in place by the required date, explaining terms, access arrangements, facilities, costs etc etc.
Very thorough and efficient
Very well. Tom at Richmond asked questions about my needs, made everything very clear and was helpful throughout the whole process.
Used Big Yellow before so it was easy to book and move in. Only complaint is the detail needed on the inventory and the Insurance problem. My Contents Insurance covers all my property in store, Policy says £5000 out of my house, ie in Big Yellow. Why do I need a statement from my insurance to say that. Lso why do I need Insurance anyway. You state that you are not responsible, why can I not self insure my own property?
Overall fine but there were FAR too many emails, some duplicated.
very straightforward and easy to sort out
It was all explained very well so there was nothing unexpected. I though the customer service shown was exemplary. It was a positive experience.
The staff has been friendly and helpful. The move has been easy.
Very helpful staff