Customer reviews for Richmond Self Storage

Very attentive and helpful in getting everything in place by the required date, explaining terms, access arrangements, facilities, costs etc etc.

Very thorough and efficient

Very well. Tom at Richmond asked questions about my needs, made everything very clear and was helpful throughout the whole process.

Used Big Yellow before so it was easy to book and move in. Only complaint is the detail needed on the inventory and the Insurance problem. My Contents Insurance covers all my property in store, Policy says £5000 out of my house, ie in Big Yellow. Why do I need a statement from my insurance to say that. Lso why do I need Insurance anyway. You state that you are not responsible, why can I not self insure my own property?

Overall fine but there were FAR too many emails, some duplicated.

very straightforward and easy to sort out

It was all explained very well so there was nothing unexpected. I though the customer service shown was exemplary. It was a positive experience.

The staff has been friendly and helpful. The move has been easy.

Very helpful staff

I phoned and my enquiry was handled excellently I was offered to come in to see the different sizes of storage available which was lovely as I was unsure what I needed.