Customer reviews for Richmond Self Storage

Very easy.

I had only called to get a quote and some info, but Rebekah was great at understanding what I needed and gave me some sound advice not just on the storage space, but also on some other elements of the move that were collateral to where to store my things. Then, when we got to the space and found I had underestimated how big a room I needed, it took her just a few seconds to relocate us. You could tell she just knew what the next question would be, and had a solution ready for it before I even asked.

Lovely welcome and v professional service Thank you !

Everything easy all the time and the staff ( three over he weeks) were very patient with my delays.

Very well. Highly engaged and flexible staff.

Rebekah Thompson was friendly and efficient and made the whole process very quick and easy.

Absolutely fantastic! The BY Richmond team was exceptional and handled everything with extreme professionalism. Fast, friendly & straight forward!

I genuinely haven't experience customer service as strong as that delivered by Tom in your Richmond store/facility. For one, he was actually listening to my requirements and happy to spend the time exploring options to ensure I had the right service. He also explained to processes, steps and make it very easy to understand what was being taken out. Finally, he went above and beyond havig listened to why I needed a storage unit and remembered (when I hadn't!) 5 hours later and called to add out-of-hours access - without that I would have been truly scuppered! Very impressed.

Team really helpful and made the move as smooth as possible.

Rebekah and Tom have been very understanding and accommodating - our house sale was delayed over a period of a month and I had to rebook our removals to storage several times. This was never a problem and they dealt with the whole booking and moving process in a very professional and pleasant way. I chose Big Yellow because it was the nearest storage centre to me, but the lovely staff make it a great option.