I was very impressed with the booking process, it was very simple to understand what I was being offered.
Steven
8 Dec 2020
I was very impressed with the booking process, it was very simple to understand what I was being offered.
Extremely well - no problems at all
Caroline was amazing to deal with. Very easy.
Big Yellow Sheen team have been exceptionally helpful and friendly throughout the whole process. Especially Sophie and Hanna whom i dealt with mostly were tremendous.
We are a small charity and enquired about storage space at your Big Yellow store in Sheen. Our end to end experience, from the initial inquiry to the point when we moved our belongings to Big Yellow, was excellent. The team dealt with our requests quickly, professionally and were very supportive.
Ladies at the reception (Hannah, Teodora, Sophie and Caroline) dealt with my enquiry in a courteous and polite manner, they answered all of my questions comprehensively whenever I called them before I moved in. It was easy to reach them either via phone or email, and they always got back to me in a timely manner. They were very friendly and professional, and these were the deciding factors for me for choosing Big Yellow Sheen.
Thanks Sophie, very helpful.
Very professional, clear, and attentive communication all round.
Had to wait for 15 mins to be let into reception but once in, Caroline was fantastic - very personable and efficient and made the whole experience really easy.
Caroline was superb - I felt very welcomed and fully informed throughout. Outstanding service from online quote to moving my things in. Thank you.