My initial online enquiry was handled enthusiastically and effeciently by central admin with whom I made the reservation with Sheen. My arrival at Sheen on Thursday was super efficient, handled by friendly, knowledgeable, enthusiastic, helpful SOPHIE - others were also very welcoming.
Excellent customer service.
It's the second time I use Big Yellow Self Storage because the first time was really easy and good experience. This second time it was as good as the first one, everything was explained in a very nice way. I had booked a specific size online but when I was shown during the check in the space, I thought it wouldn't be enough so I was shown different options and could change to a more appropriate size very easily. Thanks to Teodora and Sophie for an amazing customer service.
This could have been a very stressful experience for me but the team were so lovely and helpful. It was very straightforward and no stress at all
All very straight-forward and explained in detail
The booking process and information provided was clear and simple to understand. The pre-use physical tour was helpful and access to the unit easy. The entire operation was excellent and all staff were pleasant and helpful.
I spoke to Sophie on the phone and during booking and orientation and she explained everything clearly and well.
Very easy. Excellent support provided by Tristan (think that’s his name). Top star collaborator!
Very friendly and efficient service from initial booking to storage.
Good follow up from initial enquiry and easy process.