Customer reviews for Sheffield Bramall Lane Self Storage

Good

Absolutely brilliant all the way through, helpfulexplanation of the options and process from the initial enquiry all the way through. Occasional phone calls to check along the way too, lovely ladies on reception when we arrived. Well done and thankyou!

The process was easy- would be made easier if teams relayed information into each other, had a few miss calls while I was at work, rang back when available and spoke to a lovely woman, 40 minutes later I get a phone call from a woman who was quite stern in saying “we’ve been trying to contact you” when I’d already spoken to somebody. Also, the woman told me I HAD to collect my keys at 4pm even though my family, who was helping me move, were travelling from Hull- she said I had to pick them up now because the store was busy, I had to walk all the way there and it was dead but the woman who helped me book in was lovely

Very easy and helpful staff who explained everything clearly.

initial enquiry by telephone- Trina could not have been more helpful and neither could Mel who dealt with us on the day

From the initial enquiry right through to signing for the storage unit all colleagues made the process easy to understand and helped with any questions we had.

All contact with Big Yellow has been responded to in a very efficient and knowledgeable way. We had to alter our "move in" day on two occasions and each time there was no difficulty in meeting our requirements.

The gentleman who dealt with me was very helpful and very pleasant.

Very smooth and easy to deal with

My initial enquiry I wasn't informed that when using my own insurance in the cover note needed to be the address of the storage . All I was told was that I needed a cover note which I produced and then had to leave as the Big Yellow at Bramall Lane as they wouldn't accept the cover note and if I hadn't rung up and asked a manager if it would be acceptable I wouldn't have storage with you, but no attempt was made by the staff when we first went down to rectify the situation for us .