From initial enquiry to call back was really quick. Both Ben and Sophie at Sheffield Hillsborough were extremely helpful throughout the process of signing up and getting started.
I have only done the first part of my move, my furniture is still in storage for a further two weeks. However when I went into the Sheffield branch to register Sam was brilliant, helpful, polite and professional, a pleasure to deal with.
Really well handled. Sam at the Hillsbourgh branch rang me immediately after I made the online enquiry to discuss the space I needed as I had put a ridiculously large room down and did not need that much space. he handled the whole process well.
Excellent service from beginning to end
It was handled amazingly well considering Covid-19 Ben was very knowledgeable and helpful explaining everything well done
Very easy - Sophia and Sam made the process of moving my stuff in quick and efficient which was really helpful as we were on a tight timescale to get the van we’d hired back!
I found everything clear however you called me too many times and not during work hours
This is the first time I've used Big Yellow, and so was a little hesitate about the whole process, of storage, outside family, friends, and colleagues' spare rooms, and garages. I was very pleasantly surprised, by a few factors. 1) Staff interaction was effortless and knowledgeable, from Taylor at H/O, initially, to Sophie, Ben and Sam, at Hillsborough, Sheffield. They took their time to guide me through the system and process. They showed me area, unit, and entry and leaving procedure. They made it look simple. 2) Process of storage was simple, and quick. 3) Rates were fair. 4) Security of location, inside and out.
Pleasant, very helpful interaction with Sophie. Couldn’t really have been better
Lots of friendly contact. However, I would have liked clearer breakdowns throughout the process of the specific different costs - I was a bit taken aback by the final bill!