Good communication throughout, useful info on the website and had a number of reminder phone calls. On the day we moved in, Liam was professional and helpful.
Rob was very knowledgable and helped us to get the booking arranged without any hassle. It was made easy by us having flexibility on room size right up until we arrived with our removal men.
Everything went well and it was easy to set up my account and begin storing items with Big Yellow, Stockport.
i made enquiries with Liam by visiting the site prior to my move and he was extremely helpful and informative. On the day of access to the storage facility i dealt with Liam again and he was just as helpful, polite and informative, showing me the storage space, explaining the security processes and the costs involved. Having never used a storage facility before, i was very happy with the experience and would recommend to anyone else needing storage facilities.
Lovely. Very straightforward and friendly. Thank you.
Everything was handled professionally and the Stockport team were very helpful from start to finish
Staff were very helpful and professional. Very friendly and pleasant
As smooth as smooth can be. All questions answered on the spot.
The overall process was very easy and stress-free (which is more than I can say about getting everything to the unit). The phone calls I received when making an enquiry didn’t seem forceful, which was very comforting. I never felt I had to take out storage because I’d enquired it always felt like my decision. The only down-side for me was that I’d been made aware of the £50 credit available from van hire, but hadn’t been informed this was from 40 square ft only. However the gentleman I spoke to ‘Ben’ apologised and talked me through how it all worked and took note to relay this to the team to avoid this error happening again which was a great display of customer service.
Quick and straightforward