It was all explained and shown very professionaly by Kevin (our mate from Australia).
Michael
30 Aug 2020
It was all explained and shown very professionaly by Kevin (our mate from Australia).
I hadn’t enquires online which meant that the reception staff had to input all of my personal info at the reception desk. This was done in a cheerful and informative manner by Nicola with assistance from Jonathan
Really simple to book and really simple when we got There. It was explained really well
Very professional, lovely and very helpful
I booked online then called to the facility. I had a few queries and spoke to a chap called Ben who was absolutely great - really helpful and offering suggestions
All good but a couple of things could have made it a bit smoother.....staff were very nice all through the process but could have explained how the insurance was worked out on the items I had written down on the list to be put into storage....(value of my furniture) There could have been more trolleys of the large ones with only one high wall to one side...I could have been done in half the time if I wasn’t waiting for someone else to finish with it...
I have spoken to several different people with the Central Stockton Store, Scott, Gemma and Helen. I am very happy with the care and compassion they have shown me (I am recovering from breast cancer). They said not to worry about anything, that they would sort everything out for me and they did.
Spoke to Helen on the phone who helped me select the right storage space and explained the procedure of the booking well.
Great service and support
Both reception ladies were well informed, efficient and very pleasant to deal with, at all times observing COVID restrictions. Made the whole process simple and easy to set up.