Michelle and Vincent were very knowledgeable and super helpful and approachable.
Elizabeth
26 Aug 2021
Michelle and Vincent were very knowledgeable and super helpful and approachable.
The whole process was straight forward and easy to use the step by step instructions.
We enquired a few weeks prior to getting the unit and found the information and tour from Nikki was excellent.
It was all very straight forward and explained well, everyone I’ve spoken to has been helpful and efficient
Niki and Michelle have been excellent - always going over and above - nothing too much trouble
My enquiry was handled quickly and efficiently. The information given to me was clear. Check-in was stress-free, the team was super friendly and went out of their way to make me feel comfortable. I haven't experienced such excellent customer service in a long time! A new fan of Big Yellow!
Friendly staff who were able to explain all procedures clearly although their familiarity with the procedures tended to make them go rather quickly.
The big yellow team in Swindon have gone over and beyond to ensure my booking and moving experience with them was easy & stress free. Amazing customer service!
The service I received at big yellow was superb. After going through the stress of moving and realising I didn’t have the space I needed and then seeing some of the prices some companies charged really worried me. I spoke with Vincent and he was superb really put me at ease and dealt with my query efficiently and effectively. Now I have the space I need at a price I didn’t think I would be able to get because Vincent went the extra mile for me 10/10!
It was all good.