Customer reviews for Swindon Self Storage

From the first point of call with Gemma and following telecoms with James, Bella & Mark, I was really impressed with all of the staffs telephone manners. Helpful,polite,imformitive,friendly and willing to go the extra mile if needed. I have to say this is rare in the UK but your staff have mastered the art of excellent customer service. The only grumble I have is the facility. Outside lighting for the loading bay is really essential in the dark and this was annoying. Customer toilets are also really needed after a long drive to your facility and then hours to unload and store. I did kind of feel that for a company that displays such good service, you would of taken these into consideration. Thank you again for all your help so far and I hope my stay continues to be as great. :o)

The staff were very helpful, as we did had an issue with the quoted prices. They resolved this minor issue quickly and to both our satisfaction. The storage area was very clean and the staff took time to explain the entrance policy as we required late access on the first date. I found this a relaxing point, of a very stressful day!!!

from enquiry to day of entry and beyond. I would also recommend their removal company Robbins Removals totally professional from arrival until unit locked.

I can not state enough how helpful the staff were during my need for storage. The were informative, helpful and explained everything in detail and ensured I got the best deal for my needs.

From our first discussion with Gemma through refining our requirements / understanding the Big Yellow experiance with Mark and onto "moving in" again with Gemma the whole service experiance was second to none. The team clearly have the customers needs at the forefront of their minds, their personable attitude was refreshing and all this on top of a value for money storage solution. Great service.

Very good service from ease of initial arrangements to flexibility when I needed to change the size of space.

Not having put anything into storage before, I was pleasantly surprised at the painless system to do so here. The staff member I dealt with was extremely helpful and polite.

We found this the ideal place to store our things between moves. The Staff were excellent, very helpful . The facilities were clean and secure with flexible access hours.

I cannot compliment the staff enough for their patience in explaining the different options, taking me through the different units and costs as well as promptness of service and flexibility. They were very polite, helpful and efficient which made putting home items into storage an easy and smooth transition. Very impressed with the storage room, security and accessibility.

From 1st enquiry to actually depositing our belongings in the container the staff were friendly, helpful and informative. The storage centre is secure and conveniently placed. Would highly recommend.