This is the first time I have ever put anything to storage so had no previous experience. From the first contact staff have been pleasant, efficient and extremely helpful
Last minute decision to store a friend's items. Big Yellow Self Storage were easy to contact and book. The staff were so helpful and friendly when we arrived. It is so easy to use having had to go back and forth several times throughout the day and night. I would definitely recommend them.
The staff are very helpful and kept in touch during the booking and moving in. We had a long drive to the store and were impressed with the whole service. I fully recommend it. We needed more space which Mark was able to find for us.
1st time I have ever had to use storage and I was amazed at how easy, stress free and convenient it was. The staff were knowledgeable, attentive and very helpful at every stage of the proceding. excellent service!
I would just like to say how very helpful, friendly and efficient the staff were. Nothing was any problem for them and at no time did I feel pressurised into anything. Everything was clearly and concisely explained, and the paperwork was completed extremely quickly. The storage environment itself is very clean and tidy, and there is such easy access that, in conjunction with the trolleys provided, it makes moving your things between your transport and storage unit a breeze. I would certainly use Big Yellow Storage again, and would recommend them to anyone.
Excellent service Gemma could not have been more helpful .
I need to use self storage as I am going to work abroad for the next 2 years. I was initially concerned about the price of using storage and also about the security of the premesis. Big yellow has come to my rescue. They offer units of all different sizes, including the perfect size for all my things. They advised me on how to pack the unit so that everything would fit into a space small enough to be affordable for me. They didn't try to sell me unnecessary extras, however they were able to supply all my packing boxes and materials and even gave me a discounted rate for paying a minimum term up front. The storage at Big Yellow is a lot more affordable than I realised, is truly secure, provides me with 24 hour access and the staff were extremely friendly, even when faced with a queue of people!
My brother recommended Big Yellow after he'd looked at all the other storage facilities in Swindon when he needed space - so I didn't bother going anywhere else for quotes. The staff were really helpful and took time to deal with my case which is difficult as I don't know when my shipping from Dubai is arriving and couldn't pin down dates. Very good service.
room is not so good compared to cheltenham BY. ie no light,single door...corridors ludicrously narrow... It's a newer store....
Convenient and well organised storage facility. Staff very friendly and communication excellent.