easy, simple and arranged on the spot
Brian Wilson
29 Dec 2013
easy, simple and arranged on the spot
Amazing, the units were clean, secure and easily accessible, the staff were friendly and helpful, couldn't ask for more
magnificent
Excellent service. First time storer and very impressed with how easy it is. Good quality packing materials and everything was straightforward.
Excellent.
Very easy to understand the processes. Very helpful and polite staff.
The reasons I answered no to a few previous questions was because it was not necessary, I didn't enquire online, I went in to the branch to enquire and paid there and then so didn't need to go on line. Plus when I did try and go on line prior to starting my storage, I personally could not get a signal that day on my laptop, so registered at the counter.
This is my second time in Big Yellow, follow a successful stay in Reading last year, I have found swindon has maintained the high level of customer service that made me re choose big yellow
Very impressed with the knowledge and customer service from James at Swindon. He gave me his undivided attention ensuring I was aware of all the terms and conditions of the contract and took the time to explain everything in detail. His ability to engage with customers and put them at ease is excellent.
Very pleased. Confident of whole stay being the same.