Customer reviews for Tolworth Self Storage

Good communication, nice to be allowed to come in and view the room sizes before choosing.

Brilliant throughout

I am very satisfied with the service and help that I have received as I am dyslexic and dyspraxic.

I reserved a unit online and the following morning I received a phone call from Todd who was extremely helpful and really love to deal with. He was very understanding of our needs and found a suitable unit for us

Fantastic service from Todd and Claudia. Went in for a quote at around 10:00am and was living my stuff in later that afternoon.

Thoroughly explained everything that I needed to know and I went away with no unanswered questions.

Todd and Ollie were extremely helpful, polite and efficient. Can't fault them - or the onboarding process.

Very helpful staff and check in. Very friendly, polite and understanding of needs.

I found staff friendly knowledgeable prompt to the point and everything happens smoothly. I was helped with Ms Caludia, she explained my options of spaces also helping with inventory too. She was fantastic. I will recommend big yellow storage to friends.

I had a very friendly welcome from the team and was talked through how everything worked as well as shown where the unit I had would be. As I had booked online, Ollie checked to see if there was a closer unit available, which there was, which made transferring my belongings so much quicker and easier. I was made to feel completely at ease and although I was talked through everything thoroughly, I never felt like I was being spoken down to or made to feel stupid. I was shown how to set and unset the code and why this was important so I can come and go easily for any future visits and the team checked that the code worked before I was left to my own devices. All in all really good service.