Initial enquiry was handled very well. Our first contact was with Todd (Tolworth Big Yellow) and he was extremely helpful and explained the process to us in a very helpful and articulate way. We were very pleased with how are enquiry was handled.
Good communication, nice to be allowed to come in and view the room sizes before choosing.
Brilliant throughout
I am very satisfied with the service and help that I have received as I am dyslexic and dyspraxic.
I reserved a unit online and the following morning I received a phone call from Todd who was extremely helpful and really love to deal with. He was very understanding of our needs and found a suitable unit for us
Fantastic service from Todd and Claudia. Went in for a quote at around 10:00am and was living my stuff in later that afternoon.
Thoroughly explained everything that I needed to know and I went away with no unanswered questions.
Todd and Ollie were extremely helpful, polite and efficient. Can't fault them - or the onboarding process.
Very helpful staff and check in. Very friendly, polite and understanding of needs.
I found staff friendly knowledgeable prompt to the point and everything happens smoothly. I was helped with Ms Caludia, she explained my options of spaces also helping with inventory too. She was fantastic. I will recommend big yellow storage to friends.