Everyone was very helpful and went over everything well. I was very please with everyone that was dealing with me.
Emma
13 Dec 2019
Everyone was very helpful and went over everything well. I was very please with everyone that was dealing with me.
Initial enquiry was handled extremely promptly. I have used this particular Big Yellow before and found everything clearly and professionally explained.
Had been speaking to Hannah, very informative, helpful, no question was to silly. Very good on the day of moving, helped me chose the correct size to fit my things. Perfect service.
As a first timer everything was a lot more straightforward than I thought it might be!
Instructions were clear paperwork explained and relevant costs, safety, getting in and out of storage area all covered.
All very good. Everything explained and the online check-in was easy. The chap I dealt with was very knowledgeable, helpful and assisted in every way possible. He made a difficult and tiring house move go as smoothly as possible.
Very professional. A lot of places could learn from your Client Service..
Very thoroughly, very clear and helpful
Hannah at Tunbridge Wells Big Yellow was very professional & answered all our questions with out hesitation, she was friendly & nothing was too much trouble, even when I could not work out just what size I needed she spent time helping me , also she explained everything which made it easy to understand she is a credit to Big Yellow
The service the was really good and Nick was very nice and helpful. Overall Nick, Alex and Hannah make a wonderful team.