Very easy booking service and assistance with necessary paperwork.
David
14 Apr 2022
Very easy booking service and assistance with necessary paperwork.
I have never experienced customer service quite like it, so friendly, helpful and made the whole process so simple and hassle free (particularly for me who has never used their service before).
Staff were amazing and really helpful.
Whilst the prices of neighbouring storage facilities are similar or cheaper it was the service level that made me choose Big Yellow overall
I felt completely listened to, understood and supported. All of your team and in particular Paula have been amazing. Great customer service and support Thank you
Friendly and helpful staff that matched my quote from a competing company. Check-in is mostly done online, so the signing of the invoice was fairly quick and simple and they showed me a few room sizes to make sure I was getting what I needed.
Very welcoming and easy to get started
Very helpful staff, explained everything concisely and were very friendly!
Paula the representative was great, she helped us select the right sized storage area and explained things really clearly and processed our application really fast
The staff at reception were incredibly helpful and professional. They were polite and knowledgeable, and were able to talk me through the whole checking in process and rules of using the storage.