The customer service is amazing!! Everyone I have dealt with has been so friendly attentive and helpful. Troy in particular at the Wandsworth branch is such a nice guy and so helpful! You rarely find someone who is so passionate about their job and the service they offer.
I contacted BY cold by phone. The person dealing with me was Sadie. She listened carefully to everything. She offered to match my lowest offer. When she did she was so helpful that I took her offer even though it did not include free removal of items for storage. Next day we went to BY Wandsworth and were met by Troy. He was courteous & helpful and really on top of the job. Gave me the first few weeks discount. Made sure everything worked and was what I wanted. Also the location is good & clean & light and very user friendly.
The whole process was a breeze, customer service was impeccable. Any issues were solved easily and Joe made sure that there was nothing to worry about
Great service with representative (Joe) Clean storage units, well laid out, super easy to access. Good access for car/loading
Dealt with Troy. Excellent service. Really helpful and answered my questions well. Very friendly too. Facilities excellent. The trolleys are really good too!
Mark, Joe and Troy did an exceptional job welcoming me and making me feel at ease.
Very easy to deal with, took no time to get the unit sorted and the gentleman I dealt with was very professional in his approach, making it easy to understand the terms and conditions involved with the unit.
Tray was friendly, helpful and gave me a clear run down of how it all worked
Very quick and easy process and friendly staff
Unbelievably well organised, polite and friendly service. Troy was excellent.