The advise and support I received was thorough. I was taken through every aspect of security, checks and information of what I am signing up for and what to expect from the company.
Excellent customer service in every respect. I had to arrange a house move at 12 hours notice and both Lauren on the phone and Alfie in the Wandsworth store were warm, efficient and gave great advice. They advised on the space I would need, helped me to find the best rates and I was also so grateful also for the good recommendation of a team to help me do the actual move - they were also first rate. Alfie was brilliant in store - getting things going quickly and cheerfully putting up with rowdy children. He also had great commitment to the social mission of the company's charitable giving, which was a delight to hear.
Super easy online booking system and great “in person” customer service. Nick at the Wandsworth branch showed us around, and made the process simple and fast
Friendly, competent, everything's quite perfect. Big Yellow Wandsworth
Very smooth service. Very pleasant staff and the unit was nice and quiet.
Staff very helpful and offered very good deals
I feel that the storage offered was adequate for my needs. This was explained properly by your associate .
The staff were all helpful - from calling to enquiry to visiting to see a room - to checking in on the day.
I was very impressed with Big Yellow, right from them helping me carry my bags onto a trolley, to a smooth registration process and answers to all my questions. I also felt it was good value for money. I used the live web chat to begin with, where I had very good service. I dealt with Troy at the Big Yellow Wandsworth unit and he was particularly helpful!
Danielle was absolutely brilliant, all the information we needed and went the extra mile to help us with the space we needed.