This was the third yellow storage that I came to and this one was very welcoming and very helpful with the room size and all the information I need to know very thankful for the help
Knowledge and customer service was excellent
All service
Efficient check in and friendly staff.
Very helpful, knowledgeable and friendly staff
Incredibly well, I was contacted directly by phone within minutes by the lovely man who works there (I don’t know his name but he was very helpful and friendly). Everything was explained fully and was super easy to understand.
Easy and professional
Karen at then westnorwood branches handled my initial enquiry very!, i had accidently reserved two rooms, however she managed to cancel one for me over the phone and was very helpful
All of the staff I have dealt with were really helpful, very professional, kind and friendly - I can not speak highly enough of them. When I went there yesterday they were just so accommodating offering cups of water (it was 30 degrees). The whole customer service was nothing short of fantastic.
Got a call back straight after requesting a quote online, helpful and informative chat. A friendly follow up call came a few days before moving in then we were met by a really welcoming and knowledgeable team. Never used a storage company before but now I would stick to Big Yellow on future occasions too.