It was a very smooth booking process, as was the actual check-in process on the day. It would be good if the website could give an idea of how long check-in takes, even if you do the online check-in process
Straight forward no nonsense check in and use of facilities. Everything explained clearly to me which I understood but made to feel welcome should I have further queries
Anton is fantastic
Good honest straight forward explanation on all aspects of the storage facility.
Very helpful and friendly staff! Patient and flexible- offered me an alternative room when not pleased with the original one
Anton was very helpful and informative and provided excellent customer service
Very easy to book and last minute. Good price and good service for check in. Easy to use. Flexibility of the service.
From the moment I called to the moment I visited the staff were amazing and extremely helpful!! Anton was a true delight, he made the whole experience worth it and it made me realise I didn't mend paying the fees, also Francisco and Warwick were both charming, what a delights to find so many decent people in a short space of time, were do you find these people, I NEED TO KNOW FOR MY BUSINESS!!
Anton. At West Norwood was so helpful provided me with all the correct info so happy I met him assets to big yellow
Great service from the Manager Warwick and his team, Francisco and Anton. Warwick was very helpful when I turned up with insurance that wasn't fit for purpose. He sorted out discounted Big Yellow Insurance for me on a Sunday morning within 30 minutes, allowing me to continue unloading my stuff. Top customer service.