Friendly and efficient customer service - to be honest, probably one of the best customer service experiences I have ever had! Grace, Nathalie and Leonie at BYS West Norwood were ALL charming, helpful and incredibly efficient. Wonderful!
Danielea was very friendly and answered all my questions. The room was exactly as I'd expected it to be and the process of moving in was very straightforward.
Customer service. I have dealt with four different people at the West Norwood store and all were very good.
Price
The admin and call team at the depot were excellent and helpful. On my second visit within the same day, there were no large trolleys available and only 1 small trolley at 4pm on a Saturday . I was directed by a staff member to look for one on the ground floor where I found one fairly quickly but other clients were also in need of a trolley and that area needs to be better provided for or managed. I appreciate that people may use trolleys and then leave them on various floors but as there were only 3 vehicles parked and using the facilities , I would have expected more trolleys to be available at any time.
Your staff at the store are extremely friendly and helpful. I can't fault them.
Because very friendly and very helpful .and give me discount as well.
Leonie supported me on my arrival with very good advise on all available products. She kindly explained me clairely The terms and conditions to the best of her knowledge. Therefore I am giving her 5 * customer service. I took 20 ft storage for half price for 8 weeks after that we can negotiate again. I can say that she knows how to sell and keep customers. I will give her again 5*.
Grace the customer service on the front desk was so nice to deal with. The storage unit is easy to get around. Very modern, clean and friendly environment. Lots of useful packaging equipment on offer.
Grace was very helpful and efficient and was happy to answer any questions and clarify everything.