Was so simple and easy to book my storage unit in advance, I was given a great deal and when I had questions a member of the team got back to me straight away. It was a good system to fill in online check in which made it speedy when I got there. Anthony was so kind to stay a bit late to let me in as we didn't realise the closing time and gave us everything we needed to get set-up and into the unit.
The store team is professional and friendly. Anthony Lai and Natalie offered an outstanding customer service.
everyone start to finish were so helpful. Also want call out the removal company - Van GO removal.. made a stressful experience fun and easy..
Anthony was AMAZING. Super friendly and helpful. He’s a gem and we had a great experience. Thank you so much. :)
I had originally reserved at Access but was disappointed by their customer service approach. Did not explain the contract, did not return calls and sent a proforma invoice for double the original phone quote! I rang Big Yellow and was very impressed with detailed information and quote and reserved immediately
Faultless
Natalie was excellent and friendly
From the very first contact I had with Anthony I could tell he was very knowledgeable and incredibly helpful. When I came to the office to sign up he was courteous and professional, while my sister and I were guided through the process by the lovely Anthony, another staff member, Natalie made sure we were comfortable by offering us a beverage! Our overall experience was fantastic. The staff were brilliant ????????
Very good. Paperwork was quite intense though!
All went very well and Anthony Lay at the reception was very helpful. He showed me different storage options which was great as I had to divert from my initial online booking.