Quick to get a quote, stated clearly on email. The team rang several times before my move in date too to confirm details and give extra info about moving in which was good
Very well. They contacted me within a few hours of booking to confirm and talk me through the online check-in.
I did think that it was a bit excessive that I was called so many times prior to moving in. But the staff were lovely and the process was easy
Very well
I thought the whole process of booking, checking in and checking out was incredibly easy and the staff were very helpful with everything
I thought Natalie made the whole process really quick and easy.
Sammy from the Balham store handled my account and I can honestly say she made the whole process (which can be naturally quite stressful when moving house with lots of belongings) actually seamless. She handled the process with entire clarity, ease and genuine friendless. With this being the first time I have used storage units, I naturally had several questions and concerns and Sammy handled all my questions with clear and friendly explanations - making the whole process stress-free and a huge help. It is not often that you experience such genuinely fantastic customer service which actually brightened my day and compelled me to complete this feedback request. My experience with Big Yellow Balham has therefore so far been an absolute pleasure and have already recommended the Balham store to my friends. Thanks again
I Honestly cannot express how much the team at Big Yellow has been, from my first inquiry to moving in excellent, Rebekak has been Amazing so Helpful and professional, she helped me find a fantastic deal, excellent service and very helpful on my move in day. Unfortunately Sometines Moving does not go to plan i had my bag stolen over the weekend with everything in it, called the office on Monday and again the team were excellent my sorting everything out new lock etc, I would like to say a special thank you to Natalie, Lydia and Bex for all your excellent service and help, i love how the team just help you out in a crisesss. Many Thanks Leon
Thought everything went well and the staff, particularly Samii, who I dealt with in two occasions, was really friendly and professional.
Sammy was extremely helpful and polite... my overall experience with big yellow has always been amazing :-) hence why I have come back.