Rebekah & Lydia were absolutely brilliant: they made the whole experience so easy and stress free and it was clear to see they genuinely care about their customers and the company. Well done Big Yellow for employing such amazing staff!!
The process from start to finish was very clear and smooth. Had a great experience on the day with Lydia and Rebekah welcoming us, we were able to get started straight away, lots of trolleys available so it was a breeze. Highly recommend, Thanks Big Yellow team
Quick to respond.
Quick to get a quote, stated clearly on email. The team rang several times before my move in date too to confirm details and give extra info about moving in which was good
Very well. They contacted me within a few hours of booking to confirm and talk me through the online check-in.
I did think that it was a bit excessive that I was called so many times prior to moving in. But the staff were lovely and the process was easy
Very well
I thought the whole process of booking, checking in and checking out was incredibly easy and the staff were very helpful with everything
I thought Natalie made the whole process really quick and easy.
Sammy from the Balham store handled my account and I can honestly say she made the whole process (which can be naturally quite stressful when moving house with lots of belongings) actually seamless. She handled the process with entire clarity, ease and genuine friendless. With this being the first time I have used storage units, I naturally had several questions and concerns and Sammy handled all my questions with clear and friendly explanations - making the whole process stress-free and a huge help. It is not often that you experience such genuinely fantastic customer service which actually brightened my day and compelled me to complete this feedback request. My experience with Big Yellow Balham has therefore so far been an absolute pleasure and have already recommended the Balham store to my friends. Thanks again