It was a lot of information to take in at once, but I do feel like I understood everything. If there was a simpler way to understand the process, could make a big difference!
The team were extremely helpful at initial enquiry, and Samii at the Balham location was a great help on the day with the entire process making it stress-free and as quick as possible! Thank you :)
From the enquiry stage, through to my visit yesterday to see the unit to the paperwork; all excellent. Rebeka Thompson was great and is an excellent ambassador for you.
The whole process was super easy and very fast. My questions and concerns were answered and a quick tour helped me decide on the size of storage required. Rebekah was very helpful and made the experience extremely easy.
The process was made very easy by helpful staff.
Receptionist Rebekah was very pleasant, helpful, and patient with a doddering old f...t like myself, she does credit to your organisation!
Rebekah was so helpful with getting me set up at the Balham branch, she did an absolutely sterling job especially since I was wanting to move my dates forward with very little notice!
Very straight forward...Staff very helpful and friendly.......held up a little by the computer system being very slow
Handled over the phone straight away. Very clear on what was included in the final process and a solid explanation of the process.
Everyone I spoke to and dealt with at Big Yellow was excellent, from the initial call centre when I first phoned up to the excellent staff on site on the day. They were all very clear and made the whole experience much easier. Thank you