Customer reviews for Beckenham Self Storage

Excellent service all round from our initial internet inquiry to going to unit and superb customer service from Deji at Big Yellow Beckenham.

Very good from start to finish thanks to Deji

I booked the room online, all I have to do was just make a list of the items I was moving to the storage, all very easy, When I arrive at the Yellow store Deji and is colleague where there busy but happy to help, Everyone was very welcoming and professional, I ask few questions Dejimanage to get me the best deals and answers and all was ready for me to move :), I would like to thank Deji and colleagues for the big help and support. Thanks guys, All the best.

Good

The booking process was very easy, and the whole process of storing my things and doing the paperwork was explained clearly to my by the member of staff I was with (Deji). Apparently I was supposed to give a weeks notice before moving my stuff in, and while I did not know of this, Deji was very understanding and let me go through with the process anyway.

very easy

Initial enquiry process was dealt with very professionally- staff were helpful, friendly and attentive. However, I can not credit Deje (I hope I am spelling this right) enough. He gave me a courtesy call after my visit and sorted out the rest of the process- he truly went above and beyond and is a brilliant representative of your company - if I could give him a score of 100/10 I would! The deciding factor between choosing BYS over a competitor provider round the corner was based on the high level of customer service alone!

Apart from a slight hiccup on not being able to book online at the reduced price I was quoted, everything was efficient and the team at the unit were extremely helpful.

Karen at reception explained everything very clearly and made the experience very simple and straightforward

Was helped all the way through the moving in process by Deji he was very helpful and friendly. When your moving home it is stressful and you have so much to think about but this stage was made very easy by his professional and helpful manner.