Emma was very very good and so patient with us as the space we had booked was too small and no problem to her sorting us out a bigger space. She was pprofessional and we understood all that she tols us and told us about the offer on storage packs. I add that this was at the end of the day and so refreshing to have someone in a customer focused environment who takes such a pride in her work.
The only snag I encountered was being unable to register online. But this was not the fault of the staff at Beckenham - I understand that it's an IT problem that HQ are addressing. The staff were very helpful and I'm pleased with the service overall.
Once in a while you stumble on great service and value for money. With no recommendation I relied on the advert displayed on the building. Desperate to find a storage I tried them. The process was simple and quick. Now I am able to walk in and out to add to my storage or take away, using an effective security system. So far I am pleased with the choice and it would.be hard to switch. Keep it up BIG YELLOW!
The staff were very helpful, and units easy to access.
The gentleman on duty who helped us to get registered, and explained how everything worked, was extremely competent and helpful. The facilities are also clean, and smart.
From the initial enquiry through to the move in day the quality of service has been excellent. I wish I had made the transfer sooner. Thank you!
Easy to use, remarkably friendly staff and ultra convenient.
From the online reservation to completing the paperwork with the staff, the whole process of securing space at the Beckenham branch of Big Yellow was efficient and straight forward. The overall experience was great.
I was unsure about using self storage but at Big Yellow in Beckenham the staff were helpful, went carefully over the security arrangements and after a couple of visits I now find the whole thing very straightforward and easy to use.
Fast and efficient storage facility with easy access functions and extremely helpful staff.