Customer reviews for Beckenham Self Storage

The service provided by the staff member on duty was excellent, under difficult circumstances. She was very pleasant, easy to speak with and very helpful

Emma at the Elmers End branch was very helpful. Everything regarding access and use of the storage facility was clearly explained. Thank you for making everything so clear and simple.

Had just been going through a terrible few days moving, Big Yellow Beckenham made this part so straight forward and stress free. Thanks to Kara for her kind attitude both on the phone and in person - and a great cup of tea! Thanks also to Jamie for talking me through and helping me so straightforwardly with the process when I really had just had enough!. Great service - and to me could not have been bettered! Thank you!

Easy to use. Worthwhile doing te online check in before moving in.

The staff couldn't be more helpful, but I got caught out by the rule which states you have to know your whole entire inventory BEFORE you move in a single box! I wanted to move stuff in box by box, as I declutter my flat prior to moving in March 12. Still, once we had resolved this, it was easy to move in, the rooms are nice and dry. Another problem is that emails etc don't display properly on the iPhone! How come they have an app, but can't sort out their email???

Emma was very very good and so patient with us as the space we had booked was too small and no problem to her sorting us out a bigger space. She was pprofessional and we understood all that she tols us and told us about the offer on storage packs. I add that this was at the end of the day and so refreshing to have someone in a customer focused environment who takes such a pride in her work.

The only snag I encountered was being unable to register online. But this was not the fault of the staff at Beckenham - I understand that it's an IT problem that HQ are addressing. The staff were very helpful and I'm pleased with the service overall.

Once in a while you stumble on great service and value for money. With no recommendation I relied on the advert displayed on the building. Desperate to find a storage I tried them. The process was simple and quick. Now I am able to walk in and out to add to my storage or take away, using an effective security system. So far I am pleased with the choice and it would.be hard to switch. Keep it up BIG YELLOW!

The staff were very helpful, and units easy to access.

The gentleman on duty who helped us to get registered, and explained how everything worked, was extremely competent and helpful. The facilities are also clean, and smart.