Customer reviews for Birmingham Self Storage

very friendly

Upon arriving to the storage facility, I was asked what my needs were and what size room I would like. Luke gave me a great tour and got me booked in on the same day so that I could start bringing my things in the following day. I was given an incredibly competitive price and offered top tier customer service.

Sam, Zahra and Paul have been a real help with my delivery’s as well as making the setup process really easy.

Becca who did our initial quote was very helpful, she was very understanding of our needs and helped to equip us with all the things we needed ready upon arrival. All the staff I encountered were extremely helpful and clear on price as well as giving their opinion on what storage facility we would need.

Paul site manager was really helpful for our needs and provided a great service

Excellent customer service throughout. The team were friendly, helpful, knowledgeable and a pleasure to deal with.

Efficient and friendly. A bit of a hassle to have to go home to complete the process and then drive all the way back again.

Very good online instructions and I loved the little video in what happens when you get to the store for the first time.

Luke was fabulous, crystal clear communication and nothing left to interpretation. Paul picked up exactly in the same manner - showing me around, multiple choices made available to suit my needs and welcome advice on long term storage of specific items. Paul also kindly arranged for exact measurements to be emailed to me as I totally forgot to do this whilst on site. Most appreciated. Samantha looked after the check in process on the go-live date. Again, made to feel welcome and plenty of advice on storage. Even threw away my waste for me!

Excellent customer service. Follow up calls, reminders, offers of assistance. All much welcomed and making the process very smooth.