Customer reviews for Birmingham Self Storage

BIG YELLOW IS CLEAN,FRIENDLY,STRAIGHTFORWARD AND SECURE,WHICH OFFERS PEACE OF MIND AND CONFIDENCE IN THE STORAGE OF YOUR PRIZED POSESSIONS.EASY TO FIND AND A GREAT LOCATION MAKES IT THE NO. 1 CHOICE IN CENTRAL BIRMINGHAM.THE STAFF ARE FRIENDLY AND ALWAYS EAGER TO HELP THE BEST THEY CAN WITH ANY QUERIES YOU MAY HAVE. THE TROLLEYS AND LIFTS ARE ALSO NEW AND FRESH AND BUILT FOR THE JOB WHILST THE CAR PARK IS SPACIOUS WHICH MAKES MANOUVERING A COMMERCIAL VEHICLE EASY ,AND LOADING IN AND OUT NO BOTHER AT ALL................FIRST CLASS!

The service provided by big yellow was second-to none. The staff were knowledgable and helpful and went out of their way to make sure that everything went to plan. I got my storage under the half price sale and it was an absolute bargain, at least 20 pounds cheaper than the nearest competitor. I would definately recommend this service. My only issue was having to pay more money to have access to my stuff in the evenings as i really needed to move after work.

Overall it's a great product and the quality is excellent. Big Yellow price matched another quote I had, so then it was a no brainer to go with Big Yellow. They have lots of trollies etc and loads of room to load from var, and massive lifts so even if you're on the 2nd floor it's not an issue - and actually more secure anyway.

I have been renting two storage units - one for myself whilst I moved into a smaller home - the other for my sister whilst she has been travelling. I can't thank the staff enough. They have been very helpful and friendly. Having my unit whilst moving was so easy to set up and too a lot of stress out of both the move and the unpacking as I've been able to take my time and not be surrounded by boxes.

I was going through a particularly traumatic time which necessitated fast transfer of my contract from Gloucester to Birmingham. The manager From Gloucester and Laura from the Birmimngham Branch were incredibly kind and very efficient. Furthermore when my belongings were put into sdtorage Laura was kindness and helpfulness personified. Since then I have been treated with such kindness and respect from Helen also and by the male staff member whose name I did not get. The staff at the Birmingham Branch are not only courteous and obliging but also go out of their way to show such kindness. Well done and thanks to them. They really understand how to make customers feel welcome and I would recommend that branch to anyone.

My experience with Birmingham Big Yellow couldn't have been better. Staff are very approachable making you feel that no question is too stupid to ask. Very helpful even over the phone. Unit's are clean and easy to access. Nicely air conditioned (which, on a hot day, unloading your house from a van, is very welcome).

Very impressed with the unit. Staff on site very friendly and explained everything very clearly. Recommended van and removal guys were also excellent. Took away all the hassle from an otherwise stressful event.

Dear Sir I was pleased with the quality of the storage facility and the staff were very helpful too. The only issue I had was on two occasions I was unable to access my storage facility because I could not get into the main site - once on the morning after the staff party and once due to heavy snow in the surrounding area. Had an access code been available, both of the long waits could have been avoided. Apart from that, the experience was good and I would use you again. Kind regards Nick

The staff were wonderful as they went out of their way to help with booking a storage unit when I was let down by another storage company.

I would recommend the Birmingham store without any hesitation. The staff were so helpful and friendly at what was quite a stressful time and talked me through each stage of the process. When I went to collect my possessions again the staff ironed out and solved all problems. Fantastic staff and excellent service.