This is my first time I used self-storage and I am happy I have chosen "The Big Yellow Self Storage" at Bow. They have a great team here and very good manager Ibrahim Khan. Also I should mention Ayub Khan who welcomed me. He clearly explained me everything and showed me the facilities. All in all it is a great and easy going place. Highly recommended.
good
Process was well handled by staff, but the online form wasn't clear - how do you know when you've registered online, how to set up the passcode - and the cost of insurance is too high - £3 a week to insure £2000 worth of contents, when my house contents are insured for £50K+ for about £4 a week!
The only reason I didn't give a 10 was because I think the prices are a little high, not only of the units but for padlocks and boxes too. It would be useful to have a special discount for long term rentals (over 3 months for example). But I was 100% satisfied with the service provided by Ayub, he was very knowledgebale, polite and friendly.
Very unhelpful staff.
I was checked in by Gizem. I found her to be very helpful, efficient and friendly. She has excellent customer service skills. Thank you.
Very easy to set up and use and very helpful gizem was very helpful
The employee, Lisa, who showed us around was both fun and knowledgable. I think it's fair to say that Lisa managed to make what could be a rather dull experience into one that both my partner and I really enjoyed.
Called at a busy time and has to wait a while. Also had to come back as there were no trollies available.
Staff were polite & flexible. However there was a long queue and so it took a long time to get served