After being let down by the local storage company on my move date, I walked into Big Yellow at 3pm on a Sunday afternoon and was able to view, sign & pay for a room at a great rate. Staff were extremely helpful and understanding. Major kudos to the team!
I believe his name was Tom, fantastic and friendly, made sure I understood everything and went above and beyond while checking me in. Would store here again if I needed storage
Very good service and lovely staff. Not pushy at all and very helpful. The whole experience so far from first contact has been great.
A very good service and helpful staff. I was quite stressed when I arrived in reception but the staff were very calming and helpful. There did seem to be a lot of paperwork to be printed out and signed but am sure this was necessary.
Low expectations as just wanted storage but the staff were fantastic. Made sure I got storage to suit me and went out of their way to explain aspects to me. Thank you!
Really helpful friendly staff. Guided through the whole process, and made it clear including explaining all the costs.
The lady (sorry forgot your name) was thorough and explained the terms etc very well. She gave us a brief tour of the facility and made myself and my daughter aware of the security features and 'out of hours' procedure. Great customer service!
Extremely mannerly staff with excellent customer skills. Great location, easy access and fees were very acceptable, for once a company not out to fleece every penny. Thanks to all at Brighton Yellow Box for making the process so painless
Straight forward procedure, friendly staff, and affordable. Would definitely use the service again!
Having unexpectedly needed to take storage for an overseas shipment due to my new home not being ready, I called on Big Yellow for help. The customer service I received was exceptional - both in making the booking over the phone, having to change arrival date due to stuff stuck in customers and then finally on site. A very big thank you to the team at Brighton and a very special thank you to Emma who was amazing.