Charlie was extremely helpful and friendly. Although the day was busy, he was attentive and tried to accommodate my every need. In the end we found a perfect storage space, and I really appreciate that he was friendly and upbeat in the process.
Maddy was amazing
The manager Lauren and her colleague Charlie couldn't have been kinder, I won on the fence about using big yellow until I saw the level of service these two offered.
Excellent and friendly customer service. Lauren and Charlie and the rest of the team made me feel like an individual, not just a number.
Reception are very pleasant and explained everything in detail. The whole place is clean and inviting. Prices reasonable and has easy access. All packing boxes etc on display for easy viewing. Good prices when you are using facilities
The entire experience from start to finish has been excellent. I have to credit matt Wells for this: he guided me through everything on the phone during my initial enquiry; and talked through all of my options so clearly and helpful. And he gave me the right comparisons that I could make sense of when trying to decide on the best sized storage room. I also delighted with the advice to have one on the ground floor, because the delivery team were really pleased Id gone for that option.
Matt who was dealing with my case was very professional, kind, courteous and helped me through a very frustrating set of circumstances with calmness, leadership and a sympathetic and human energy.
Matt was brilliant: helpful and patient. He explained everything clearly and helped me get the best deal.
Communication
The customer service was fantastic. Very reasonable prices and very clear explanation of how the service works