Conversations on phone were friendly, informative and helpful. On arrival everything was explained to us ensuring we understood. Incredibly helpful staff (kylie and Richard at Coombe Road, Btn)
Very easy as very flexible, central team responded to initial query and local team called back to make sure all questions answered.
After the initial enquiry online there was good communication from Big Yellow reminding me to check in online which was also easy to do and could be done in stages. I knew what I had to bring and the booking in process was quick an efficient
Everything easy and smooth
The process has been made very reasonable and understandable
The guy that dealt with my storage and getting me to understand had amazing customer care skills and was very helpful and polite
Very well informed helpful and fully explained. V friendly staff.
Great customer service, always helpful and a pleasure to deal with
My initial enquiry was handled fantastically by the very kind and approachable lady at the desk. Not only did she help improve my check in experience but she managed to relieve some of the stress I was having about whether or not I’d have enough space to store my University belongings by finding me an ideal locker instead of having two lockers which I thought I was going to have to manage. The customer service was first class and made me feel very comfortable in using the service this company supplies. Would like to say a massive thank you to the staff in particular the lady that processed my check in and also to thank the company for providing such a convenient service.
Only issue is the lack of lighting in the unit itself. Appreciate there is lighting in corridor, but would be better with motion sensor lighting in unit. Also, would it not be feasible to have double doors on unit for easier moving of bulk items in (sofas etc)