No problems all staff helpful and polite
Selina
30 Jul 2019
No problems all staff helpful and polite
Efficient and friendly service at check-in
Conversations on phone were friendly, informative and helpful. On arrival everything was explained to us ensuring we understood. Incredibly helpful staff (kylie and Richard at Coombe Road, Btn)
Very easy as very flexible, central team responded to initial query and local team called back to make sure all questions answered.
Everything easy and smooth
After the initial enquiry online there was good communication from Big Yellow reminding me to check in online which was also easy to do and could be done in stages. I knew what I had to bring and the booking in process was quick an efficient
The process has been made very reasonable and understandable
The guy that dealt with my storage and getting me to understand had amazing customer care skills and was very helpful and polite
Very well informed helpful and fully explained. V friendly staff.
Great customer service, always helpful and a pleasure to deal with