Customer reviews for Brighton Self Storage

Very friendly staff happy to take the time to explain things.

my initial enquiry was handled in a way that i felt complete trust in the person who was taking my call, whether they were working from home or in store. Explanations and options were all made clear, which confirmed for me that I'd chosen the right company.

Great,make sure people are aware of insurance premium

Paul was really helpful and made the check-in process quick and easy and answered all of our questions, or if he couldn't. MAde sure he found out before we left. Showed us everything we needed to do in order to access our unit within the extended hours time.

it was really easy and the woman at reception was very very helpful

Friendly and helpful service at a really stressful time was really welcomed.

Paul Nolan was very helpful and friendly and made the experience seamless, helping me to understand parts of the process that i was unsure about. I would use Brighton big yellow again.

Kat showed us around and explained everything we needed to know. Great customer service and she is a credit to your team.

Brilliant - so friendly clear helpful and fast. Online system is good and clear - queries answered quickly

Booking on line was very easy although we did get a repeating error message “null value” which meant that you had to go back to the personal details section. In store our experience was exceptional. Paul took us through the paperwork step by step he showed us the storage unit and went out of his way to make sure we were comfortable whilst we waited for our removal men to load the unit, even giving us a hot drink. We then had to get an additional unit as we had underestimated and once again Paul was absolutely brilliant. I would also say his manager was really helpful to. Sorry I didn’t get her name. Throughout Paul and his manager were really chatty and really understanding of the stress involved in moving from London. I really couldn’t praise Paul enough. Overall our experience has so far been exceptional.