Very easy and welcoming without being pushy.
Sarah
24 Feb 2021
Very easy and welcoming without being pushy.
I never used self storage before, when I arrived on Big Yellow I was a little be confuse, but the guy who works there Zac help me a lot! Many thanks
On my initial call everything was explained very clearly. I liked the online aspect where I could easily get things done online before moving. When I arrived Paul Nolan was extremely helpful and made everything go smoothly.
Simple and stress free. I was served by Zac Pettit, who was polite, helpful and made checking in a pleasant experience.
Strong, clear communication via Lauren.
Such an amazing team of professionals you have there! No problems whatsoever, felt looked after and helped with taking care of the stuff. Keep up the good work! Blessings!
Kat made it all totally easy. She was efficient, kind, funny and knowledgeable.
The team have been so helpful and made everything as straightforward as possible. We had to keep moving our date due to vagueness from the removal company about when it would be delivered, and also because of their non-appearance on the agreed date for them to collect. Big Yellow have been so flexible and helpful.
Booking was easy and I received excellent service during moving in by Zac. Before that I also needed to push my move in date twice and I was able to do so simply by emailing the team.
It was incredibly easy to sign up and the check in process was very thorough. Lauren was very easy to work with over the phone when I was initially looking for quotes and Zac did a fantastic job showing me around and setting up the contract. I felt well informed.