Customer reviews for Bristol Central Self Storage

Lisa and Lewis are amazing customer service employee, loved dealing with them, always smiling, lovely attitude, professional

Initial enquiry was dealt with in a friendly helpful manner and my requests were fully met. However, my experience when checking in was a nightmare. The staff did their best but it was evident that the young man who dealt with me was a trainee, although this was not pointed out to me, and his supervisor was having to oversee his actions. Half way through the process the computer system crashed and they were unable to sort it out immediately and I was kept waiting whilst they tried despite them knowing I was on a tight time scale and payment had been taken. In the end I was allowed to leave and return about 45 mins later where upon we had to go through most of the process again. I appreciate that the system failure was not their fault but it could have been dealt with in a better way. I was also not made aware either from your web page or on my initial phone enquiry that the "Deposit" was at the full rate despite my booking at the reduced rate. I should have been told that before hand or your web site make it clear.

Very easy online. Staff member called me to confirm. All good

I checked in online and when I arrived to move my things in James was really friendly and helpful and made the experiece feel easy.

Handled very well, very easy to use!

Shannon was very professional and knowledgable. A very easy and straight forward process.

Lisa was very helpful and professional.

So helpful and patient and really knew the correct size of room for my needs

Workers named Janine and Shannon were really helpful and easy to talk to. Everything was quick and easy, thank you.

It was made super easy by two outstanding members of staff James and Jeanine.